FAQ

1. When will my order be processed?

Orders placed before 12:00 PM EDT are processed within 1–2 working days (Monday–Friday).

2. How long does shipping take?

UK shipping typically takes 7–12 working days (Monday–Friday).

3. Do you offer free delivery?

Yes! We offer free delivery on all orders within the UK.

4. How can I track my order?

Once your order is dispatched, you will receive an email with your tracking information.

5. What should I do if my order is delayed?

If the processing and shipping time has passed, please allow an additional 2 working days. If your order still hasn’t arrived, contact us with your order number.

6. Can I cancel my order?

Yes, if your order has not yet been processed. Please contact us as soon as possible at support@parisia.store. Processed orders cannot be cancelled.

7. What if there is an issue with my order?

Please take photos of the issue and email them to support@parisia.store. We will send a replacement or the correct item.

8. What is your return policy?

You can return items within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Return shipping costs are paid by the customer.

9. How do I request a return or exchange?

Email support@parisia.store with your order details. Returns without prior approval cannot be accepted. Exchanges are also available; simply contact us with the item you would like to exchange.

10. When will I receive my refund?

Refunds are processed within 7 days after we receive and inspect your returned item. No restocking fees apply.

Contact

Store Name: Parisia

Company Name: Parisia Ltd

Address:
27 OLD GLOUCESTER STREET
WC1N 3AX, LONDON
UNITED KINGDOM

Customer Services Hours:
Monday to Friday: 9:00 AM – 5:00 PM EDT

We will respond within 1 business day.

Email: support@parisia.store

Phone Number: +44 7916 963914